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30px;overflow:auto}.diagram-drawer-body>section{margin-bottom:22px}.diagram-drawer-body h3{color:#667780;font-size:var(--fs-xs);letter-spacing:.07em;text-transform:uppercase;margin:0 0 9px}.drawer-draft-actions{justify-content:space-between;align-items:center;gap:10px;display:flex}.drawer-draft-actions>div{gap:5px;display:flex}.drawer-draft-actions button{border-radius:var(--r-sm);color:var(--blue);font-size:var(--fs-xs);background:#fff;border:1px solid #b8ccd5;padding:5px 8px}.drawer-draft,.drawer-draft+.drawer-draft{margin-top:9px}@keyframes drawer-in{0%{opacity:0;transform:translate(24px)}to{opacity:1;transform:none}}.drawer-macro-group{border-bottom:1px solid var(--line);padding-bottom:22px}.drawer-macro-group:last-child{border-bottom:0}.drawer-macro-group>section{margin-top:18px}.drawer-group-title{border-radius:var(--r-md);background:#f2f7f8;padding:11px 12px}.drawer-group-title h3{color:var(--ink)!important;font-size:var(--fs-base)!important;letter-spacing:0!important;text-transform:none!important;margin:7px 0 2px!important}.drawer-group-title p{color:var(--muted);font-size:var(--fs-sm);margin:0}.macro-identity{align-items:center;gap:6px;display:flex}.macro-code{border-radius:var(--r-pill);color:#fff;letter-spacing:.04em;background:#163f54;padding:2px 8px;font:800 11px/1.5 ui-monospace,SFMono-Regular,Menlo,monospace;display:inline-block}.no-macro-node{border-radius:var(--r-md);color:#385563;background:#f0f7f9;border:1px solid #c9dce3;margin-top:4px;padding:18px}.no-macro-node strong{font-size:15px}.no-macro-node p{color:var(--muted);font-size:var(--fs-md);margin:7px 0 0;line-height:1.65}.suggested-name-editor{gap:7px;display:grid}.suggested-name-head{justify-content:space-between;align-items:center;gap:8px;display:flex}.suggested-name-head h3{margin:0!important}.suggested-name-head span{color:#8a989f;font-size:10px}.suggested-name-editor textarea{border-radius:var(--r-sm);color:#0f557a;resize:vertical;background:#fff;border:1px solid #b9ccd4;width:100%;min-height:68px;padding:9px 10px;font:700 12px/1.55 ui-monospace,SFMono-Regular,Menlo,monospace}.suggested-name-editor textarea:focus{border-color:var(--blue);outline:3px solid #dceef6}.suggested-name-editor button{border-radius:var(--r-sm);color:var(--blue);font-size:var(--fs-xs);font-weight:var(--fw-bold);background:#fff;border:1px solid #b8ccd5;justify-self:end;padding:6px 10px}.suggested-name-editor button:hover{background:var(--blue-soft)}@media (max-width:800px){.diagram-head{align-items:flex-start}.diagram-hint{display:none}.diagram-stage,.flow-reference-frame{min-height:640px}.diagram-drawer{border-top:1px solid var(--line);border-left:0;width:100%;height:min(62vh,580px);top:auto;left:0;box-shadow:0 -16px 38px #14303d2e}.diagram-drawer-body{padding-bottom:24px}}.topbar{background:linear-gradient(115deg,#fff 0%,#f5fafc 72%,#edf6f9 100%);padding-top:20px;padding-bottom:20px;box-shadow:0 5px 24px #193d4e0b}.topbar h1{letter-spacing:-.025em}.account{border-radius:var(--r-pill);background:#ffffffc7;border:1px solid #d8e5ea;padding:7px 10px 7px 12px;box-shadow:0 3px 12px #193d4e0d}.account button{border-left:1px solid #dce6ea;margin-left:2px;padding:3px 6px}.workflow-nav{background:linear-gradient(120deg,#fff,#f8fbfc);border-color:#d4e2e7;padding:11px 13px;box-shadow:0 5px 18px #193d4e09}.workflow-chips{gap:6px}.workflow-chips button{border-color:#cbdbe1;padding:6px 12px;transition:transform .14s,box-shadow .14s,border-color .14s,background .14s}.workflow-chips button:hover{background:#f4fafc;border-color:#86afc1;transform:translateY(-1px);box-shadow:0 4px 10px #12608a14}.workflow-chips button.active{box-shadow:0 5px 13px #12608a33}.workflow-chips button{--chip-bg:#eef7fa;--chip-ink:#315f73;--chip-border:#c8dce4;background:var(--chip-bg);color:var(--chip-ink);border-color:var(--chip-border)}.workflow-chips button[data-flow=付款失敗]{--chip-bg:#fff8e6;--chip-ink:#845a0a;--chip-border:#ead9aa}.workflow-chips button[data-flow=創作者內容],.workflow-chips button[data-flow=頻道社群]{--chip-bg:#f5f1fb;--chip-ink:#624d83;--chip-border:#ddd2ee}.workflow-chips button[data-flow=取消訂閱],.workflow-chips button[data-flow=退款]{--chip-bg:#fff1f3;--chip-ink:#8b4a59;--chip-border:#edced5}.workflow-chips button[data-flow=單片購買]{--chip-bg:#edf8f6;--chip-ink:#376e65;--chip-border:#c9e3de}.workflow-chips button[data-flow=技術排障]{--chip-bg:#eef5ff;--chip-ink:#3d6288;--chip-border:#ccdcf0}.workflow-chips button[data-flow=營利收益]{--chip-bg:#eef8f1;--chip-ink:#3d704d;--chip-border:#cce3d3}.workflow-chips button[data-flow=登入帳號]{--chip-bg:#f1f2fb;--chip-ink:#505b89;--chip-border:#d4d8ef}.workflow-chips button[data-flow=訂閱方案]{--chip-bg:#ecf8fb;--chip-ink:#346b79;--chip-border:#c7e3e9}.workflow-chips button[data-flow=共用回覆]{--chip-bg:#f7f0fa;--chip-ink:#714e7d;--chip-border:#e2cfe8}.workflow-chips button:hover{background:color-mix(in srgb,var(--chip-bg) 68%,#fff);border-color:var(--chip-ink)}.workflow-chips button.active{background:var(--chip-ink);border-color:var(--chip-ink);color:#fff}.guide{background:linear-gradient(120deg,#fff 0%,#f3f9fb 100%);border-color:#cfe0e7 #cfe0e7 #cfe0e7 #77b3c8;border-left-style:solid;border-left-width:4px;padding:17px 20px 17px 24px;position:relative;box-shadow:0 6px 20px #193d4e09}.guide:before{content:"✓";background:var(--blue);color:#fff;border:3px solid var(--bg);width:21px;height:21px;font-size:10px;font-weight:var(--fw-heavy);border-radius:50%;place-items:center;display:grid;position:absolute;top:17px;left:-12px}.naming code{border-radius:var(--r-sm);background:#edf6fa;border:1px solid #dbe9ee}.toolbar{border-radius:var(--r-lg);background:#ffffffd1;border:1px solid #dbe5e9;margin:14px 0;padding:10px 12px;box-shadow:0 4px 16px #193d4e08}.actions button{transition:transform .14s,box-shadow .14s,background .14s}.actions button:hover{background:#f4fafc;transform:translateY(-1px);box-shadow:0 4px 10px #12608a14}.diagram-head{background:linear-gradient(110deg,#fff,#f8fbfc)}@media (max-width:650px){.topbar{padding:17px 18px}.account{padding:5px 7px 5px 9px}.guide{padding-left:19px}.guide:before{display:none}.toolbar{padding:9px}}.progress i{background:linear-gradient(90deg,#3aa36b,#63bd88)}.view-switch{background:#e7eef1;border-color:#c6d6dc;box-shadow:inset 0 1px 2px #1434440d}.view-switch button{color:#657780;font-size:var(--fs-base);font-weight:var(--fw-bold);padding:8px 14px}.view-switch button.active{background:var(--blue);color:#fff;box-shadow:0 4px 10px #12608a3d}.macro{transition:border-color .16s,box-shadow .16s,transform .16s;overflow:hidden}.macro:hover{border-color:#b9d2dc}.macro[open]{border-color:#9fc5d5 #9fc5d5 #9fc5d5 #4f9bb9;border-left-style:solid;border-left-width:4px;box-shadow:0 6px 16px #12608a14}.macro[open] summary{background:linear-gradient(110deg,#edf7fa,#f8fbfc)}.macro[open] summary span{color:var(--blue-dark);font-weight:var(--fw-bold)}.macro[open] pre{background:#fbfdfe}.id-badge{border-radius:var(--r-pill);font-size:var(--fs-xs);font-weight:var(--fw-bold);color:#687378;background:#f7f9fa;border:1px dashed #c9d4d9;padding:2px 8px;display:inline-block}.id-badge.filled{color:#2f7a4f;background:#e9f7ee;border-style:solid;border-color:#bfe0cc}.id-progress{font-size:var(--fs-md);border-left:1px solid #dbe5e9;align-items:center;gap:7px;margin-left:14px;padding-left:14px;display:flex}.id-progress span{font-weight:var(--fw-heavy);color:#2f7a4f}.id-progress small{color:var(--muted)}.zendesk-id-editor{border-radius:var(--r-md);background:#fbfcfc;border:1px dashed #c9d4d9;gap:6px;margin-top:12px;padding:10px;display:grid}.zendesk-id-editor.filled{background:#f3faf5;border-style:solid;border-color:#bfe0cc}.zendesk-id-editor label{font-size:var(--fs-xs);color:#667780;grid-template-columns:34px 1fr;align-items:center;gap:6px;display:grid}.zendesk-id-editor input{border-radius:var(--r-sm);color:#0f557a;background:#fff;border:1px solid #b9ccd4;width:100%;min-width:0;padding:6px 8px;font:700 12px/1.4 ui-monospace,SFMono-Regular,Menlo,monospace}.zendesk-id-editor input:focus{border-color:var(--blue);outline:3px solid #dceef6}.zendesk-id-editor button{border-radius:var(--r-sm);color:var(--blue);font-size:var(--fs-xs);font-weight:var(--fw-bold);background:#fff;border:1px solid #b8ccd5;justify-self:end;padding:5px 10px}.zendesk-id-editor button:disabled{opacity:.55;cursor:default}@media (max-width:650px){.id-progress{display:none}}.tag-code{border-radius:var(--r-xs);color:#4b6470;background:#eef3f5;margin:2px 0 6px;padding:2px 7px;font:600 11px/1.5 ui-monospace,SFMono-Regular,Menlo,monospace;display:inline-block}.cross-flow-badge{border-radius:var(--r-pill);color:#8a5a00;font-size:var(--fs-xs);font-weight:var(--fw-heavy);background:#fff3e0;padding:2px 8px;display:inline-block}.drawer-macro-group.cross-flow{border-left:3px solid #e0b25a}.cross-flow-hint{color:var(--muted);font-size:var(--fs-sm);margin:8px 0 10px}.flow-link{border-radius:var(--r-md);background:var(--blue);color:#fff;font-size:var(--fs-md);font-weight:var(--fw-heavy);white-space:nowrap;border:0;align-items:center;gap:6px;padding:9px 16px;transition:transform .14s,box-shadow .14s,background .14s;display:inline-flex;box-shadow:0 4px 12px #12608a40}.flow-link:before{content:"⤴";font-size:15px;line-height:1}.flow-link:hover{background:var(--blue-dark);transform:translateY(-1px);box-shadow:0 6px 16px #12608a52}.workflow-chips button .volume{border-radius:var(--r-pill);background:color-mix(in srgb,var(--chip-ink) 14%,#fff);color:var(--chip-ink);font-size:var(--fs-xs);font-weight:var(--fw-heavy);vertical-align:1px;margin-left:6px;padding:1px 7px;display:inline-block}.workflow-chips button.active .volume{color:#fff;background:#ffffff38}.volume-note{color:var(--muted);font-size:var(--fs-xs);margin:0 0 8px}.howto{color:var(--muted);font-size:var(--fs-md);margin:6px 0 0;padding-left:20px;line-height:1.6}.howto li{margin:2px 0}.howto b{color:var(--ink)}@media (max-width:800px){.guide{flex-direction:column;gap:12px}.naming{white-space:normal;flex-wrap:wrap}}.workflow-chips button .code{font-size:var(--fs-xs);font-style:normal;font-weight:var(--fw-bold);letter-spacing:.02em;opacity:.7;margin-left:5px}.workflow-chips button.active .code{opacity:.85}.back-overview{border-radius:var(--r-md);color:var(--blue);font-size:var(--fs-md);font-weight:var(--fw-bold);background:#fff;border:1px solid #b8ccd5;align-items:center;gap:4px;margin:0 0 10px;padding:7px 13px;display:inline-flex}.back-overview:hover{background:var(--blue-soft)}.diagram-head-right{align-items:center;gap:12px;display:flex}.small-back{font-size:var(--fs-sm);margin:0;padding:6px 11px}.new-tickets{gap:14px;display:grid}.new-tickets-head{border:1px solid var(--line);border-radius:var(--r-lg);background:linear-gradient(110deg,#fff,#f8fbfc);justify-content:space-between;align-items:flex-start;gap:16px;padding:18px 20px;display:flex}.new-tickets-head h2{margin:4px 0 6px;font-size:20px}.new-tickets-head p{color:var(--muted);font-size:var(--fs-md);max-width:720px;margin:0}.new-tickets-head .days{white-space:nowrap;font-size:var(--fs-md);color:var(--muted)}.new-tickets-head .days select{border-radius:var(--r-sm);border:1px solid #c8d5db;margin:0 4px;padding:4px 6px}.ticket-stats{grid-template-columns:repeat(6,minmax(0,1fr));gap:10px;display:grid}.ticket-stats>div{border:1px solid var(--line);border-radius:var(--r-md);background:#fff;padding:12px 14px}.ticket-stats b{color:var(--blue-dark);font-size:22px;display:block}.ticket-stats span{font-size:var(--fs-xs);color:var(--muted)}.manual-classifier{border-radius:var(--r-md);background:#fbfdfe;border:1px dashed #b8ccd5;gap:10px;padding:14px 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solid #cbdbe1;padding:6px 12px}.ticket-filter button i{font-style:normal;font-weight:var(--fw-heavy);opacity:.7;margin-left:6px}.ticket-filter button.active{background:var(--blue);border-color:var(--blue);color:#fff}.ticket-filter .reload{margin-left:auto}.ticket-list{gap:12px;display:grid}.ticket-card{border:1px solid var(--line);border-radius:var(--r-lg);background:#fff;border-left:4px solid #c8d4d9;grid-template-columns:1.2fr 1fr;display:grid;overflow:hidden}.ticket-card.correct{border-left-color:#4b9a70}.ticket-card.wrong{border-left-color:#c0665c}.ticket-top{border-right:1px solid #e7edef;min-width:0;padding:14px 16px}.ticket-meta{font-size:var(--fs-xs);color:var(--muted);flex-wrap:wrap;align-items:center;gap:6px;display:flex}.ticket-meta a{color:var(--blue);font-weight:var(--fw-heavy);text-decoration:none}.ticket-meta .chan{border-radius:var(--r-pill);background:#eef3f5;padding:1px 7px}.ticket-meta 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12px}.verdict-actions .undo{color:var(--muted);border-style:dashed}.verdict-actions .choose{flex-wrap:wrap;align-items:center;gap:6px;display:flex}.verdict-actions select{border-radius:var(--r-sm);max-width:320px;font-size:var(--fs-sm);border:1px solid #c8d5db;padding:6px 8px}.new-tickets-foot{color:var(--muted);font-size:var(--fs-xs);margin:4px 0 0}.workflow-chips button.new-tickets-chip{--chip-bg:#eefaf3;--chip-ink:#2f7a4f;--chip-border:#c5e6d2}@media (max-width:900px){.ticket-stats{grid-template-columns:repeat(3,1fr)}.ticket-card{grid-template-columns:1fr}.ticket-top{border-bottom:1px solid #e7edef;border-right:0}.manual-grid{grid-template-columns:1fr}}.ticket-suggest .verdict .undo{border-radius:var(--r-xs);color:var(--muted);font-size:var(--fs-xs);background:#fff;border:1px dashed #b8ccd5;margin-left:8px;padding:2px 8px}.scenario-picker{flex-direction:column;gap:6px;min-width:280px;max-width:420px;display:flex}.scenario-picker 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h3{margin:0!important}.para-lang button{border:1px solid var(--line);border-radius:var(--r-sm);font-size:var(--fs-xs);cursor:pointer;background:#fff;padding:3px 9px}.para-lang button.active{background:var(--ink);color:#fff;border-color:var(--ink)}.para-finder input{border:1px solid var(--line);border-radius:var(--r-sm);width:100%;font-size:var(--fs-md);margin-top:8px;padding:7px 10px}.para-count{color:var(--muted);font-size:var(--fs-xs);margin:8px 0 0}.para-hit{border:1px solid var(--line);border-radius:var(--r-md);background:#fff;margin-top:8px;padding:8px 10px}.para-hit-head{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.para-from{min-width:0;color:var(--muted);font-size:var(--fs-xs);flex:1}.para-source{border-radius:var(--r-pill);font-size:var(--fs-xs);font-weight:var(--fw-medium);padding:1px 7px}.para-source.edited{color:#1f7a5a;background:#e5f4ec}.para-source.draft{color:#4a6b75;background:#eef3f5}.para-source.legacy{color:#6d6d6d;background:#f2f2f2}.para-hit-head button{border:1px solid var(--line);border-radius:var(--r-sm);font-size:var(--fs-xs);cursor:pointer;background:#fff;padding:3px 10px}.para-hit pre{white-space:pre-wrap;font-size:var(--fs-sm);margin:6px 0 0;line-height:1.6}.suggest-line.extra{margin-top:4px}.suggest-line.extra .scope{color:#6b4ea8;background:#f3eefb}.ticket-stats .stat-note{color:var(--muted);margin-top:1px;font-size:10px;font-style:normal;display:block}.shadow-banner{z-index:5;border-radius:var(--r-md);color:#8a5a10;font-size:var(--fs-sm);background:#fff6e5;border:1px solid #f0dcb4;margin:-4px 0 10px;padding:7px 12px;position:sticky;top:0}.shadow-banner b{color:#7a4a08}.new-tickets-head p kbd{border:1px solid var(--line);border-radius:var(--r-xs);font-size:var(--fs-xs);background:#fff;margin:0 2px;padding:0 5px;font-family:inherit;display:inline-block}.stats-toggle{border:1px solid 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var(--line);border-radius:var(--r-xs);width:100%;min-width:0;font:inherit;background:#fff;padding:8px}.l2-followup-form .l2-followup-confirm{align-items:center;gap:8px;display:flex}.l2-followup-confirm input{flex:none;width:18px;height:18px}.l2-followup-history{overflow-wrap:anywhere;margin-top:10px}.l2-followup-history li{font-size:var(--fs-base);margin-block:10px}.l2-followup-history p{white-space:pre-wrap;margin:4px 0}.l2-followup-filter{padding-block:12px}.l2-followup-filter button{border:1px solid var(--line);border-radius:var(--r-xs);min-height:34px;color:var(--muted);font:inherit;cursor:pointer;background:#fff;padding:6px 11px}.l2-followup-filter button.active{color:#176b60;font-weight:var(--fw-bold);background:#e8f5f1;border-color:#268879}.l2-card-actions .l2-dept,.l2-card-actions .l2-due{font-size:var(--fs-sm);color:#5b6168;align-items:center;gap:6px;display:flex}.l2-card-actions .l2-due input{border-radius:var(--r-xs);font:inherit;font-size:var(--fs-sm);background:#fff;border:1px solid #cbd8dd;padding:5px 7px}.l2-dept-chips{flex-wrap:wrap;gap:5px;width:100%;display:flex}.l2-dept-chips span{border-radius:var(--r-pill);color:#27545f;font-size:var(--fs-xs);background:#e8f0f3;align-items:center;gap:4px;padding:3px 5px 3px 9px;display:inline-flex}.l2-dept-chips button{color:#4b7c88;font-size:var(--fs-base);background:0 0;border:0;padding:0 3px;line-height:1}.l2-card-actions .l2-dept select{border-radius:var(--r-xs);font:inherit;font-size:var(--fs-sm);background:#fff;border:1px solid #cbd8dd;padding:5px 7px}.l2-replied{font-size:var(--fs-sm);border-radius:var(--r-pill);background:var(--green-soft);color:var(--green);cursor:pointer;border:1px solid #a9c6b6;padding:5px 11px}.l2-replied:hover{border-color:var(--green)}.l2-card-primary-actions{align-items:center;margin-top:8px}.l2-card-primary-actions>.l2-replied{border-radius:var(--r-xs);font-weight:var(--fw-bold)}.l2-more{position:relative}.l2-more summary{border:1px solid var(--line);border-radius:var(--r-xs);min-height:32px;color:var(--muted);font-size:var(--fs-sm);cursor:pointer;white-space:nowrap;background:#fff;justify-content:center;align-items:center;padding:5px 9px;list-style:none;display:inline-flex}.l2-more summary::-webkit-details-marker{display:none}.l2-more[open] summary{color:var(--ink);background:#f7f9f9;border-color:#aebcc1}.l2-more>div{z-index:8;border:1px solid var(--line);border-radius:var(--r-sm);background:#fff;gap:4px;min-width:160px;padding:6px;display:grid;position:absolute;top:calc(100% + 5px);right:0;box-shadow:0 8px 22px #1a344124}.l2-more>div button{border-radius:var(--r-xs);width:100%;min-height:32px;font-size:var(--fs-sm);background:#fff;border:0;justify-content:flex-start;padding:5px 8px}.l2-more>div button:hover{background:#f3f6f6}.l2-note{font-size:var(--fs-sm);color:#7d6030;border-radius:var(--r-sm);background:#fff8e9;margin:7px 0 0;padding:6px 9px}.l2-result-notice{flex-wrap:wrap;justify-content:space-between;align-items:center;gap:12px;display:flex}.l2-result-notice button,.l2-open-ticket{justify-content:center;align-items:center;gap:6px;display:inline-flex}.l2-result-notice button{border-radius:var(--r-xs);color:#176b60;font:inherit;font-weight:var(--fw-bold);cursor:pointer;background:#fff;border:1px solid #9fcabd;padding:7px 10px}.l2-result-list{gap:10px;display:grid}.l2-result-card{border-radius:var(--r-sm);background:#f7fcfa;border:1px solid #bad9d0;border-left:4px solid #268879;padding:13px 15px}.l2-answer-preview{white-space:pre-wrap;margin:8px 0 5px;line-height:1.55}@media (max-width:650px){.l2-add label.wide{grid-column:span 1}.l2-head{align-items:flex-start}.l2-head-actions{width:auto}.l2-board-toolbar{padding:6px;display:block}.l2-queue-tabs{padding-bottom:2px}.l2-board-meta{justify-content:flex-start;min-height:0;padding:4px 3px 1px}.l2-stats[open]{flex-direction:column;align-items:flex-start;gap:3px}.l2-card .l2-followup{align-items:flex-start}.l2-card .l2-followup-summary{flex-basis:100%}.l2-card-head .l2-status{width:100%}.l2-table{white-space:nowrap;display:block;overflow-x:auto}}.l2-reply-form{gap:7px;margin-top:10px;display:grid}.l2-reply-form input,.l2-reply-form textarea{width:100%;font-size:var(--fs-md);border:1px solid var(--line);border-radius:var(--r-sm);resize:vertical;padding:7px 9px;font-family:inherit}.l2-reply-form>div{gap:6px;display:flex}.l2-reply-form button{font-size:var(--fs-sm);border-radius:var(--r-sm);border:1px solid var(--line);cursor:pointer;background:#fff;padding:6px 12px}.l2-reply-form button.primary{background:var(--ink);border-color:var(--ink);color:#fff}.l2-tokb{font-size:var(--fs-xs);border-radius:var(--r-xs);color:var(--blue);cursor:pointer;white-space:nowrap;background:#fff;border:1px solid #b8ccd5;padding:4px 9px}.l2-saved{font-size:var(--fs-xs);color:var(--green);white-space:nowrap}.l2-noanswer{font-size:var(--fs-xs);color:#8a989f;white-space:nowrap}.knowledge-draft{border-top:1px dashed var(--line);flex-wrap:wrap;align-items:center;gap:.6rem;margin-top:.6rem;padding-top:.6rem;display:flex}.knowledge-draft small{color:var(--muted)}.draft-warn{border-radius:var(--r-xs);color:#8a4b00;background:#fff4e5;margin:0 0 .6rem;padding:.5rem .7rem;font-size:.85rem;line-height:1.5}@media (prefers-color-scheme:dark){:root:not([data-theme=light]) .draft-warn{color:#f0c48a;background:#3a2a10}}:root[data-theme=dark] .draft-warn{color:#f0c48a;background:#3a2a10}.l2-replied{font-size:var(--fs-xs);border-radius:var(--r-xs);color:#2b6f9e;cursor:pointer;white-space:nowrap;background:#fff;border:1px solid #b8ccd5;padding:4px 9px}.l2-replied:hover:not(:disabled){background:#f2f8fc;border-color:#2b6f9e}.l2-replied:disabled{opacity:.5;cursor:default}.l2-replied-done{white-space:nowrap;align-items:center;gap:7px;display:inline-flex}.back-to-ticket{color:#fff;border-radius:var(--r-sm);font-size:var(--fs-sm);font-weight:var(--fw-bold);background:#2b6f9e;border:1px solid #2b6f9e;align-items:center;gap:5px;padding:6px 11px;display:inline-flex}.back-to-ticket:hover{background:#215a81;border-color:#215a81}.macro-body pre a,pre a{color:var(--blue);word-break:break-all;text-decoration:underline}